FAQs

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well-maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Before play begins, shoes must come off and pockets must be emptied. Food, drinks, toys, sharp objects, silly string, glitter, and other items that could cause injury, stains, or damage are not allowed on the inflatable. 

All of our units are made from 100% lead-free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. For water rentals, we provide one 50-foot water hose. If the setup location is farther from your water source, please have enough additional hose available before we arrive.

We provide one 50-foot, 12/3-gauge commercial extension cord and one 50-foot water hose with applicable rentals. The setup area must have a working power outlet and, for water units, a working water source within reach.

Customers may not use their own extension cords for our inflatables. If the power source is more than 100 feet from the setup area, a generator is required. Tell us about long distances or multiple units before delivery so we can confirm the correct power plan.

Our inflatables can be set up on flat grassy surfaces away from underground and above ground utilities OR indoors with sandbags. When placing your reservation, please let us know on what type of terrain your rental will be installed. Outdoor inflatables are installed only on suitable flat, grassy areas and are secured at the required anchor points with heavy-duty stakes. Indoor setups may use properly weighted sandbags when approved for the unit and location. Customers are responsible for identifying underground utilities, septic systems, irrigation, and other hidden lines before setup. We use 18-inch stakes, so please make sure the setup area is safe for staking before we arrive.

If there is another inflatable company you plan to use, we require proof of their general liability insurance prior to event. If the other company is using your power source, you must rent a generator from us OR have our power source on a separate breaker. This is to protect YOU while protecting our equipment. If their equipment is faulty and causes damages, we want to be assured WE are protected. As always, SAFETY is a priority! Renting a generator will avoid these issues. Also, keep in mind about your water source such as having enough water hoses! We will gladly work with others IF they are actually LICENSED AND INSURED and not sharing the power source! 

Yes. A $50 deposit reserves your unit and event date, and you may make weekly payments toward the remaining balance. Unless we have agreed otherwise, the balance is due 48 hours before the event and must be paid before setup.

For a regular cancellation made at least 48 hours before the event, we refund all payments minus any nonrefundable payment-processing fee already charged to us. Please call and speak with us directly as soon as possible to cancel or request a reschedule. Cancellations within 48 hours remain responsible for the contracted amount unless Billingsley Bounce cancels because conditions are unsafe. Weather cancellations are explained in the weather FAQ below.

We do not automatically cancel for ordinary rain, but we will not force a rental when a questionable weather system makes the event impractical or unsafe. We watch known “iffy” systems leading up to the event and contact customers as soon as we determine that we need to cancel or change the plan.

If you choose to cancel because of forecasted weather before we deliver or set up the equipment, or if Billingsley Bounce cancels because conditions are unsafe, we refund all payments minus any nonrefundable payment-processing fee already charged to us. Please contact us as early as possible so we can review the forecast and your event together.

Billingsley Bounce has final authority over safe setup and operation. Inflatables must not operate in sustained winds or gusts of 15 mph or more, lightning, severe weather, flooding, unsafe ground, or other unsafe conditions.

Yes. Event staffing is available for churches, festivals, corporate events, and other high-traffic events. Staffing is required for public-school events and may be required for other public events based on the location, crowd size, and safety or insurance requirements. Our staff supervises the assigned inflatable or game according to the operating rules and rental agreement. Ask about staffing when requesting your quote so we can plan the right coverage.

We accept cash, Venmo, business checks, and online credit or debit card payments. The $50 reservation deposit must be paid online.

Square processes our online payments. Refunds follow our cancellation and weather policies, and any nonrefundable payment-processing fee already charged to us is deducted from the refund.

If you have a payment question or need to arrange another accepted payment method, contact us before making the payment.

Inflatables require proper installation, anchoring, supervision, power, and weather awareness. An improperly installed or operated inflatable can create serious safety hazards. That is why we follow a safety-first setup process and review operating rules with customers before use. We stake the inflatable at every anchor point using 18-inch steel stakes or sandbags. We have had several customers state that nobody has ever anchored their rental and that is sickening to me! We spread awareness at every rental and educate about safe set-ups, so that every step is taken to protect our children! 

Water slides may only be used wet or dry when that specific unit is designed and approved for that use. We do have some that can be rented dry but we have combos that are made specifically for wet/dry events! Water is actually safer for waterslides… Also, setting up on pavement can be dangerous as well. Our slides above 15 ft are not set up on pavement and are not rented for dry use. There are safe ways to set up dry and on pavement, absolutely! But we will not cut corners nor compromise a persons safety for a few bucks, EVER! 

Many customers have never been shown what a properly anchored, professionally installed inflatable should look like. We explain the setup, operating rules, and important safety steps at delivery so you know what to watch throughout the rental. We take safety seriously and will not cut corners to complete a setup that we believe is unsafe. If the site, weather, power, water, or other conditions are not suitable, we will explain the issue and follow the terms of the rental agreement. 

Our goal is simple: clean equipment, careful installation, clear customer instructions, and a safe, fun event from setup through pickup. 

Our booking software asks for event times, but standard weekend residential deliveries are generally scheduled within a morning delivery window. We send a message before the event with your delivery window and strive to text an ETA on the morning of delivery. If your venue or event requires a firm setup deadline, tell us when booking so we can plan accordingly.

Pickup times can vary during busy weekends. For same-day rentals, leave the inflatable fully inflated unless we tell you otherwise and turn the water off as instructed. For overnight rentals, turn the water off and have the unit reinflated for at least one hour before pickup so it can begin drying. We stay in touch if the route changes.