Knowledge is power!  Browse our most frequently asked questions list below to learn everything you need to know!

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.

Our inflatables can be set up on grass or indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup indoors are anchored with sandbags. It is important to know your underground utilities, as we are not responsible for any damage from driving our 18 inch stakes into the ground to secure the inflatable!

If there is another inflatable you plan to use, we require proof of their general liability insurance prior to event. If the other company is using your power source, you must rent a generator from us OR have our power source on a seperate breaker. This is to protect YOU while protecting our equipment. If their equipment is faulty and causes damages, we want to be assured WE are protected. As always, SAFETY is a priority! Renting a generator will avoid these issues. Also, keep in mind about your water source such as having enough water hoses! We will gladly work with others IF they ARE LEGIT and not sharing power source! 

YES! You can pay weekly or whatever works best for you! A 50$ deposit is required to reserve your unit and day (unless it is connect four or jenga). Payments must be received IN FULL prior to us setting up. If we arrive and there is any issue, you will be charged the full cost of the rental. If there is a no show/”change of mind”/rain(we do NOT cancel for rain)/inadequate power and/or water sources, FULL cost is charged and we depart with our unit. 

 If you cancel BEFORE 48hrs of the scheduled event, we will gladly refund every dollar. YOU MUST SPEAK WITH ME in person or via phone TO CANCEL if you have PAID. This ensures I am AWARE! We gladly refund every dollar paid towards that booking if before the 48 hour window.  Last minute cancelations result in you being responsible for the ENTIRE amount. We do not allow any cancelations within 48 hours of the contracted rental. Why? This causes loss of business. Simple.

Yes, staffing is an option! It is recommended for those having alot of traffic with the inflatables/games. When you opt for staffing, a member of Billingsley Bounce will follow all the rules in the signed contract. This is a way to enjoy the party without having to stay at the inflatable and ensure smooth operations, WE do that!

If paying with a Debit card or cash, we remove all processing fees when you make us AWARE PRIOR to payment! This does NOT apply to Credit cards!

Our Website/Square does NOT differentiate between credit and debit cards.

I have it listed at checkout to notify us PRIOR to making payment if using a Debit card.

ALL payments are final!  

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.